{"id":851,"date":"2020-03-04T08:08:00","date_gmt":"2020-03-04T08:08:00","guid":{"rendered":"https:\/\/www.exclusivasiglesias.com\/farmacia\/?p=851"},"modified":"2022-06-06T11:02:56","modified_gmt":"2022-06-06T11:02:56","slug":"gestion-de-filas","status":"publish","type":"post","link":"https:\/\/www.exclusivasiglesias.com\/farmacia\/blog\/farmacia\/gestion-de-filas\/","title":{"rendered":"Gesti\u00f3n de filas"},"content":{"rendered":"\n<p><br>A las personas no nos gusta esperar. Ya sea cuando acudimos a una oficina, una farmacia, un banco o queremos ver a nuestro artista favorito sobre el escenario.\u00a0<\/p>\n\n\n\n<p>Por suerte, a d\u00eda de hoy\u00a0<strong>hay varias opciones que mejoran esta experiencia<\/strong>. Hoy os hablamos de los sistemas de gestiones de filas.\u00a0<\/p>\n\n\n\n<p>Son numerosas las actividades que amenizan la espera: mirar el m\u00f3vil, escuchar m\u00fasica, hablar con los compa\u00f1eros de cola\u2026 pero cuando uno tiene prisa y la fila est\u00e1 parada, poco hay que evite que aumente la temperatura de ese term\u00f3metro, y menos a\u00fan si la cola de al lado avanza m\u00e1s r\u00e1pido.<\/p>\n\n\n\n<p>As\u00ed es que la Asociaci\u00f3n para el Desarrollo de la Experiencia del Cliente&nbsp;<a href=\"https:\/\/asociaciondec.org\/blog-dec\/claves-para-una-buena-gestion-de-colas-en-el-sector-retail\/17436\/\">(DEC)<\/a>&nbsp;ha decidido buscarle soluci\u00f3n y&nbsp;<strong>ha desarrollado cuatro claves de una buena gesti\u00f3n de filas<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Organiza una fila \u00fanica<\/strong>: algunos clientes tienden a colarse por eso algunas tiendas y supermercados han optado por el sistema de fila \u00fanica, que redirigen a los clientes a aquellas cajas que se van quedando libres.<\/li><li><strong>Implanta un&nbsp;<\/strong><a href=\"https:\/\/farmacia.exclusivasiglesias.com\/es\/sistema-de-gestion-de-turnos-ref-e10\"><strong>sistema de gesti\u00f3n de turnos<\/strong><\/a>: estos sistemas organizan a los clientes y les informa d\u00f3nde y cu\u00e1ndo tendr\u00e1n que ser atendidos. No solo mejora la gesti\u00f3n de las colas o de los turnos de los clientes, sino que repercute directamente en la operatividad de los empleados, que ir\u00e1n recibiendo clientes en funci\u00f3n de lo que est\u00e9n m\u00e1s capacitados para resolver.<\/li><li><strong>Utiliza&nbsp;<\/strong><em><strong>Click &amp; Collect<\/strong><\/em>: cada vez est\u00e1 m\u00e1s extendida la tendencia de desarrollar mecanismos para recoger los pedidos comprados por Internet en la propia tienda, evitando precisamente tener que hacer cola para avisar de la recogida de dichos pedidos.<\/li><li><strong>Utiliza dispositivos para mantener informados a los clientes en todo momento:&nbsp;<\/strong>uno de los factores que m\u00e1s nos desespera a la hora de esperar es no saber cu\u00e1nto tiempo permaneceremos all\u00ed. Por eso, en muchos establecimientos se ha optado por indicar el tiempo medio de espera en ser atendido. Y no solo eso, sino que se suele indicar un tiempo ligeramente superior al real para que la satisfacci\u00f3n del cliente sea mayor cuando llegue su turno.<\/li><\/ol>\n\n\n\n<p>En definitiva, en un mundo en el que prima la inmediatez,&nbsp;<strong>esperar se ha convertido en uno de los problemas para los que muchas empresas est\u00e1n destinando recursos<\/strong>&nbsp;a solucionarlo. Por eso, desde&nbsp;<a href=\"https:\/\/farmacia.exclusivasiglesias.com\/es\/home\">Exclusivas Iglesias<\/a>, os ofrecemos soluciones como el gestor de filas o&nbsp;<em>Click &amp; Collect.<\/em><\/p>\n\n\n\n<p>\u00a1No te lo pienses y&nbsp;<strong>reduce el tiempo de espera a la vez que aumentas la satisfacci\u00f3n del cliente<\/strong>&nbsp;y optimizas el tiempo de tus trabajadores!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A las personas no nos gusta esperar. Ya sea cuando acudimos a una oficina, una farmacia, un banco o queremos ver a nuestro artista favorito sobre el escenario.\u00a0 Por suerte, a d\u00eda de hoy\u00a0hay varias opciones que mejoran esta experiencia. Hoy os hablamos de los sistemas de gestiones de filas.\u00a0 Son numerosas las actividades que [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6397,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[56],"tags":[],"class_list":["post-851","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-farmacia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gesti\u00f3n de filas - Exclusivas Iglesias<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.exclusivasiglesias.com\/farmacia\/blog\/farmacia\/gestion-de-filas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gesti\u00f3n de filas - Exclusivas Iglesias\" \/>\n<meta property=\"og:description\" content=\"A las personas no nos gusta esperar. Ya sea cuando acudimos a una oficina, una farmacia, un banco o queremos ver a nuestro artista favorito sobre el escenario.\u00a0 Por suerte, a d\u00eda de hoy\u00a0hay varias opciones que mejoran esta experiencia. Hoy os hablamos de los sistemas de gestiones de filas.\u00a0 Son numerosas las actividades que [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.exclusivasiglesias.com\/farmacia\/blog\/farmacia\/gestion-de-filas\/\" \/>\n<meta property=\"og:site_name\" content=\"Exclusivas Iglesias\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-04T08:08:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-06T11:02:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.exclusivasiglesias.com\/farmacia\/wp-content\/uploads\/2020\/03\/Gestorfilas_ExclusivasIglesias_blog.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"876\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"desarrollo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.exclusivasiglesias.com\\\/farmacia\\\/blog\\\/farmacia\\\/gestion-de-filas\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.exclusivasiglesias.com\\\/farmacia\\\/blog\\\/farmacia\\\/gestion-de-filas\\\/\"},\"author\":{\"name\":\"desarrollo\",\"@id\":\"https:\\\/\\\/www.exclusivasiglesias.com\\\/farmacia\\\/#\\\/schema\\\/person\\\/15341ac922c22c4b9b1c78dafd53dd7f\"},\"headline\":\"Gesti\u00f3n de filas\",\"datePublished\":\"2020-03-04T08:08:00+00:00\",\"dateModified\":\"2022-06-06T11:02:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.exclusivasiglesias.com\\\/farmacia\\\/blog\\\/farmacia\\\/gestion-de-filas\\\/\"},\"wordCount\":460,\"publisher\":{\"@id\":\"https:\\\/\\\/www.exclusivasiglesias.com\\\/farmacia\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.exclusivasiglesias.com\\\/farmacia\\\/blog\\\/farmacia\\\/gestion-de-filas\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.exclusivasiglesias.com\\\/farmacia\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/Gestorfilas_ExclusivasIglesias_blog.jpg\",\"articleSection\":[\"Farmacia\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.exclusivasiglesias.com\\\/farmacia\\\/blog\\\/farmacia\\\/gestion-de-filas\\\/\",\"url\":\"https:\\\/\\\/www.exclusivasiglesias.com\\\/farmacia\\\/blog\\\/farmacia\\\/gestion-de-filas\\\/\",\"name\":\"Gesti\u00f3n de filas - 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