{"id":5555,"date":"2020-03-04T08:08:00","date_gmt":"2020-03-04T08:08:00","guid":{"rendered":"https:\/\/www.exclusivasiglesias.com\/farmacia\/gestion-de-filas\/"},"modified":"2021-10-06T17:53:45","modified_gmt":"2021-10-06T17:53:45","slug":"gestion-de-filas","status":"publish","type":"post","link":"https:\/\/www.exclusivasiglesias.com\/farmacia\/pt\/blog\/farmacia\/gestion-de-filas\/","title":{"rendered":"Gest\u00e3o de filas"},"content":{"rendered":"\n<p><br>As pessoas, em geral e no s\u00e9culo XXI, n\u00e3o gostam de esperar. Seja quando vamos a um escrit\u00f3rio, uma farm\u00e1cia, um banco ou quando queremos ver o nosso artista favorito no palco.&nbsp;Mas, felizmente,&nbsp;<strong>existem hoje v\u00e1rias op\u00e7\u00f5es que melhoram esta experi\u00eancia<\/strong>, tais como sistemas de gest\u00e3o de filas.<\/p>\n\n\n\n<p>H\u00e1 muitas actividades que tornam a espera mais agrad\u00e1vel: olhar para o seu telem\u00f3vel, ouvir m\u00fasica, falar com os seus colegas na fila&#8230; mas quando est\u00e1 com pressa e a fila est\u00e1 parada, h\u00e1 pouco para evitar que a temperatura desse term\u00f3metro suba, e ainda menos se a fila ao seu lado estiver a andar mais depressa.<\/p>\n\n\n\n<p>Assim, a Associa\u00e7\u00e3o de Desenvolvimento da Experi\u00eancia do Cliente&nbsp;<a href=\"https:\/\/asociaciondec.org\/blog-dec\/claves-para-una-buena-gestion-de-colas-en-el-sector-retail\/17436\/\">(DEC)<\/a>&nbsp;decidiu procurar uma solu\u00e7\u00e3o e&nbsp;<strong>desenvolveu quatro chaves para uma boa gest\u00e3o de filas<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Organiza uma \u00fanica linha<\/strong>: alguns clientes tendem a entrar sorrateiramente, por isso algumas lojas e supermercados optaram pelo sistema de linha \u00fanica, que redirecciona os clientes para aquelas caixas que tornam livres.<\/li><li><strong>Implementar um sistema de gest\u00e3o de<\/strong>filas: estes sistemas organizam os clientes e os informam onde e quando ter\u00e3o de ser atendidos. N\u00e3o s\u00f3 melhora a gest\u00e3o de filas ou turnos de clientes, mas tamb\u00e9m tem um impacto direto no funcionamento dos funcion\u00e1rios, que receber\u00e3o clientes dependendo do que eles s\u00e3o mais capazes de fazer.<\/li><li><strong>Usa o Click &amp; Collect<\/strong>: h\u00e1 uma tend\u00eancia crescente para desenvolver mecanismos de coleta de pedidos comprados on-line na pr\u00f3pria loja, evitando a necessidade de esperar na fila para relatar a coleta de tais pedidos.<\/li><li><strong>Usa dispositivos para manter os clientes sempre informados<\/strong>: um dos fatores mais desesperados na espera \u00e9 n\u00e3o saber quanto tempo vamos estar l\u00e1. Por esta raz\u00e3o, muitos estabelecimentos optaram por indicar o tempo m\u00e9dio de espera a ser servido. E n\u00e3o s\u00f3 isso, mas normalmente \u00e9 indicado um tempo um pouco mais longo do que o tempo real, para que a satisfa\u00e7\u00e3o do cliente seja maior quando chega a sua vez.<\/li><\/ol>\n\n\n\n<p>Em suma, num mundo onde o imediatismo \u00e9 primordial, a&nbsp;<strong>espera tornou-se um dos problemas que muitas empresas est\u00e3o a dedicar recursos<\/strong>&nbsp;para resolver. \u00c9 por isso que, de&nbsp;Exclusivas Iglesias, oferecemos solu\u00e7\u00f5es como o sistema de gest\u00e3o de filas ou Click &amp; Collect.<\/p>\n\n\n\n<p>N\u00e3o pense nisso e&nbsp;<strong>reduza o tempo de espera enquanto aumenta a satisfa\u00e7\u00e3o do cliente<\/strong>&nbsp;e otimiza o tempo dos seus funcion\u00e1rios!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As pessoas, em geral e no s\u00e9culo XXI, n\u00e3o gostam de esperar. Seja quando vamos a um escrit\u00f3rio, uma farm\u00e1cia, um banco ou quando queremos ver o nosso artista favorito no palco.&nbsp;Mas, felizmente,&nbsp;existem hoje v\u00e1rias op\u00e7\u00f5es que melhoram esta experi\u00eancia, tais como sistemas de gest\u00e3o de filas. H\u00e1 muitas actividades que tornam a espera mais [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6398,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[56,414],"tags":[],"class_list":["post-5555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-farmacia","category-farmacia-pt"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gest\u00e3o de filas - Exclusivas Iglesias<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.exclusivasiglesias.com\/farmacia\/pt\/blog\/farmacia\/gestion-de-filas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gest\u00e3o de filas - Exclusivas Iglesias\" \/>\n<meta property=\"og:description\" content=\"As pessoas, em geral e no s\u00e9culo XXI, n\u00e3o gostam de esperar. 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